Privacy Policy

1. Introduction

Welcome to NetraOps.

We take your privacy seriously. This Privacy Policy explains who we are, what information we collect, why we collect it, how it is used, and your rights regarding your data. By using NetraOps, you agree to the practices described in this policy.

2. Who We Are

NetraOps provides an operations platform for security companies and their clients. If you have any questions about this policy or our privacy practices, you can contact us at: support@netraops.com.

3. What Data We Collect and Why

We collect specific types of information to provide and improve NetraOps:

• Account Information: Name, email, hashed password, and employer/company affiliation. This is required to create your account, manage access securely, and associate you with the correct security company.
• Location Data: We collect your device's location (including in the background) only during active shifts. This verifies clock-ins, monitors geofence compliance, and sends periodic location pings to your supervisor for safety monitoring.
• Photos: Incident reports and location verification pings may include photos. These are necessary to provide verifiable proof of presence and document events.
• Device Information & Push Tokens: We collect device details and push notification tokens to send you important alerts, schedule changes, and operational updates.

4. Biometric Data Notice

If you enable Face ID or Touch ID for secure login on the NetraOps mobile app, your biometric template remains stored securely on your device. We do not transmit, collect, or store your biometric data on our servers.

5. Data Retention

We adhere to a strict data retention policy that matches what our customers must keep:

• Operational records: Shift logs, clock-in and clock-out records, hours worked, break records, location check-ins, checkpoint scans, and incident, activity and maintenance reports with their photos are retained for as long as the security company that created your account needs them to meet its contractual, insurance and legal record-keeping obligations, and remain linked to a named employee for that period. Retention periods are set per record type and applied automatically.
• Location check-in photos: Kept briefly on a rolling deletion schedule. The verified check-in record itself is retained with the shift.
• Time, pay and licensing records: Retained under the obligations of your employer — the security company that created your account — not as a choice of ours, and kept attributable to the individual employee for the period the law requires.

6. Third-Party Services

We rely on trusted third-party providers to operate NetraOps:

• AWS: Secure storage of photos and documents.
• Google Maps: Location services and geofencing.
• Firebase: Delivery of push notifications.
• SendGrid: Sending automated email alerts and reports.
• Railway: Secure cloud hosting for our API and databases.

7. Your Rights

You can ask to access or correct your personal information, and you can ask us to delete your account and the data attached to it. Because your account is created and managed by your employer, some records — time, pay and licensing data — are kept under their obligations and are not removed on request. Section 5 above explains which.

Our Account and Data Deletion page sets out exactly how to make a request, what we delete, what is kept and why, and how long it takes. You can also start by contacting your employer's administrator, or email us at support@netraops.com.

8. Children's Privacy

NetraOps is intended strictly for adults employed in the security sector. The app is not designed for or directed at children under the age of 18, and we do not knowingly collect personal data from minors.

9. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date". Continued use of NetraOps after changes constitute your acceptance of the revised policy.